Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, how long we keep it, and the choices and rights available to you. It applies to all interactions with ThorFortune Casino, including account registration, use of our website and services, and communications with our support team.

Information We Collect

We collect information that is necessary to operate our service, verify identity, provide support and meet legal obligations. The types of information we collect include:

Account and identity information: name, date of birth, email address, phone number, residential address, and identification documents when verification is required (for example, government-issued ID and proof of address).
Account activity: usernames, account settings, preferences, support and correspondence history, and records of your interactions with our platform.
Technical and usage data: IP address, device and browser details, operating system, language settings, pages viewed, and logs that help us operate and secure the site.
Communications: information you provide when you contact support, participate in surveys, or respond to marketing communications (where you have consented).
Compliance and risk data: records needed for verification, fraud prevention, security checks and to meet legal or regulatory obligations.

How We Use Your Personal Data

We use your personal data to provide and improve our services, to keep accounts secure, and to comply with legal obligations. Uses include:

creating and managing your account and profile;
verifying your identity and eligibility to use our services;
providing customer support and responding to inquiries;
protecting our systems and users by detecting and preventing fraud, abuse or other prohibited activity;
sending important service messages, updates and, with your consent, promotional communications;
fulfilling legal, regulatory and compliance requirements;
improving and personalizing our website, features and communications using aggregated or pseudonymized data.

Legal Basis for Processing (where applicable)

When we process your personal data under jurisdictions with data protection laws (including the GDPR), we rely on one or more lawful bases, such as:

Performance of a contract: to provide services you request and manage your account.
Legal obligation: to comply with laws, regulations and requests from competent authorities.
Legitimate interests: for fraud prevention, security, network and information security, and to operate and improve our services, provided your rights do not override those interests.
Consent: where you have given consent for specific processing, such as marketing communications or optional analytics; you can withdraw consent at any time.

Sharing and Disclosure of Personal Data

We do not sell your personal data. We share personal information only when necessary to provide services, meet legal requirements, or protect our users and systems. Typical recipients include:

service providers who process data on our behalf to support our operations (for example, identity verification, technical support, analytics and communications);
legal and regulatory authorities when required by law or to comply with a valid request;
third parties in connection with an investigation of suspected fraud, security incidents or other misconduct;
business partners or advisors in the context of corporate transactions, provided appropriate protections are in place.

International Transfers

We may transfer personal data to recipients located in other countries. When transfers occur from jurisdictions with data protection requirements, we implement appropriate safeguards such as standard contractual clauses, and we ensure transfers comply with applicable law. If you have concerns about cross-border transfers, contact us at the address below.

Data Retention

We retain personal data for as long as necessary to provide our services, to comply with legal or regulatory obligations, resolve disputes, enforce our agreements, and for legitimate business purposes. Retention periods vary depending on the type of information and the legal basis for processing. When personal data is no longer required, we securely delete or anonymize it.

Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration and destruction. These measures include access controls, encryption, secure storage, and monitoring. While we aim to protect your data, no system is completely risk-free. Please take steps to safeguard your account by using a strong password and keeping your login details secure.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We will respond to valid requests in accordance with applicable law. Common rights include:

access: request a copy of personal data we hold about you;
rectification: request correction of inaccurate or incomplete data;
erasure: request deletion of personal data where we have no lawful reason to retain it;
restriction: request limitation of processing in certain circumstances;
objection: object to processing based on legitimate interests or direct marketing;
data portability: request a machine-readable copy of personal data you provided to us;
withdraw consent: where processing is based on consent, you may withdraw that consent at any time.

To exercise these rights, contact us using the details in the Contact section. We may request information to verify your identity before acting on a request.

Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to operate and improve our site, analyze site usage, remember preferences, and deliver basic site functionality. Some cookies are strictly necessary, while others are used for analytics and marketing (where you consent). You can control cookie settings through your browser and available preference tools. Disabling certain cookies may affect site functionality.

Children’s Privacy

Our services are not directed to children. We do not knowingly collect personal data from persons under the applicable minimum age. If you believe we have collected personal data from a minor, contact us and we will take steps to delete the information where required by law.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services or legal requirements. We will publish the updated policy and indicate the date of the latest revision. Continued use of our services after changes are published constitutes acceptance of the updated policy.

Contact Us

If you have questions, requests or concerns about this Privacy Policy or our data practices, please contact us by email: [email protected]

If you are a resident of a jurisdiction with a supervisory authority, you may also have the right to lodge a complaint with that authority.