Responsible gambling

We want you to enjoy your time with ThorFortune Casino while staying in control. Gambling should be a form of entertainment, not a source of stress. If you ever feel that play is becoming risky for you or someone you care about, there are practical steps you can take right now. Below are tools and supports designed to help you manage play safely and get help when you need it.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We offer a range of safety tools so you can choose the level of control that suits you. These are simple, immediate, and intended to give you space when you need it.

Deposit limits — Set daily, weekly, or monthly deposit caps to control how much you put into your account. Lowering a limit usually takes effect immediately. Increasing a limit may require a cooling period and verification to protect you from impulsive changes.
Loss limits and wager/stake limits — Limit how much you can lose or wager in a set period. These help prevent chasing losses and keep play within your budget.
Session reminders and reality checks — Receive periodic on-screen messages showing how long you’ve been playing and how much you’ve staked or won/lost. Use them to pause and reassess.
Time-outs (short breaks) — Temporary breaks from play for a chosen period (for example 24 hours, 7 days, or longer). Time-outs are useful when you need immediate distance but may plan to return.
Self-exclusion (longer breaks or permanent) — Choose a longer enforced break from our services or opt for permanent exclusion. Self-exclusion can be immediate and, if chosen as permanent, cannot be reversed. For temporary self-exclusion there is usually a minimum period before you can reactivate your account.
Account cooling and withdrawal protection — If you decide to stop playing, withdrawing remaining funds and closing the account are options we can help with. Note that identity verification (KYC) and standard processing times apply to withdrawals.
How to set or change limits — You can usually set limits in your account dashboard. If you prefer, contact our support team to request limits or self-exclusion. Support can also confirm how quickly a change will take effect and any verification that may be required.

Practical tips when using tools

Decide limits when you are calm and not in the middle of a session.
Keep limits separate from other financial commitments—treat gambling money as entertainment spend.
Use time-outs as a way to step back and evaluate how gambling fits with your life.
If you think you may need long-term help, choose self-exclusion and seek professional support.

Links to Support Organizations

If gambling is causing harm or concern, professional and local supports can help. Below are organizations and resources commonly used by people in Canada. They offer confidential advice, assessment, and referral options. If you are in immediate danger or at risk of harming yourself or others, please contact emergency services right away.

If you are worried about your own gambling:

ConnexOntario — provincial support and referral services for mental health and addiction in Ontario.
Gambling Support BC — resources and helpline for British Columbia residents.
Jeu : aide et référence — French-language support resources for players in Quebec and other francophone communities.
Provincial problem gambling helplines — every province provides confidential helplines and counselling; consider contacting the health authority in your province for local services.

If you are a family member or friend:

Seek confidential guidance from provincial support lines about how to approach the person, set boundaries, and access family counselling.
Explore exclusion and blocking tools available through service providers and, where applicable, provincial self-exclusion programs to limit access.
Prioritize your own wellbeing—support for loved ones is available and you do not need to manage this alone.

How we can help

Contact our support team to set limits, request self-exclusion, close or restrict an account, or ask about how limits and breaks work.
If you prefer, ask support to connect you to local treatment options or a helpline in your province.
We respect privacy and take requests seriously; verification steps may be required for safety and regulatory reasons.

Remember: asking for help is a strong and positive step. Whether you use our tools or reach out to a support service, small actions can make a meaningful difference. If you would like assistance setting limits or need guidance on next steps, contact our support team at any time—no judgement, just practical help.